Returns

At Equomax Global Limited, we want our returns policy to be transparent and hassle-free. That’s why we have a 14-day no-quibble return policy for goods received by us in their original condition.

How to Return an Item

1. Contact us by email at [email protected] quoting your order reference number.
2. Items should be returned in their original condition and packaging.
3. Post the items to: Equomax Global Limited, [email protected].

Exchanges

Should you wish to exchange your items for an equivalent item, we will exchange this for you on receipt of the original item. Normal shipping rates apply to the replacement item. Where the replacement item is a different price, we will either refund the difference or contact you to arrange for a top-up payment. Replacement is subject to availability.

Refunds

Where you wish to return an item for a full refund, we will refund you the amount paid within 7 days of receipt of goods.

Faulty Items

For faulty items, the procedure is the same as a refund or exchange. We may require you to send us a digital photograph of the item for initial assessment. When an item is found faulty or needs to be returned due to our error, we will refund the cost of posting it back to us or arrange for courier collection. Refund, replacement, or repair is subject to assessment of fault. This does not affect your statutory rights.

For any questions regarding our return policy, please contact our customer service team at [email protected].